How do I reset my password?
If you have forgotten your password to an existing account, you can reset this on the login page by clicking on “Forgotten password”. After entering your email address, you will […]
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FAQs
How do I cancel an order?
To cancel a shipment, go to the customer portal. Once there, you can select the overview of the shipment that you would like to cancel.
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What payment options are available?
You can either pay by invoice or with PayPal. If the “Invoice” method does not work, please send us an email at digi@koch-international.de. We will then check whether we can
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Do I need a VAT ID for registration?
Yes. We require your VAT ID for our invoicing.
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How do I log in to the Transport Shop?
You will find the “Login” button at the top right of the homepage. The blue circle at the top right lets you know whether you are already logged in.
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How can I register in the Transport Shop?
You will find the “Register” button at the top right of the homepage. Any registration with us is absolutely obligation-free. But registration is essential if you wish to make a
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What is an approved exporter?
A permit that must be requested from the customs office. Facilitates the export of goods, including above the 6,000-euro threshold. Proof of preference in the form of a declaration of
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What is an EUR.1?
A movement certificate and formal proof of preference; submitted to make use of reduced customs duties. This is required if the consigner of the goods is not an approved exporter
What is a customs tariff number/goods tariff number?
An unambiguous classification of goods by material and, where applicable, intended use in the harmonised system (HS). Every good can be assigned an existing customs tariff number. Export: Support from
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What is a T2 document?
Transit document for Community goods that is used for goods to transfer a non-Community country duty-free, e.g. goods from DE are transported to Italy via Switzerland. No duty is paid
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