You will find the “Register” button at the top right of the homepage. Any registration with us is absolutely obligation-free. But registration is essential if you wish to make a booking.

You will find the “Login” button at the top right of the homepage. The blue circle at the top right lets you know whether you are already logged in.

Yes. We require your VAT ID for our invoicing.

You can either pay by invoice or with PayPal. If the “Invoice” method does not work, please send us an email at digi@koch-international.de. We will then check whether we can release the payment by invoice option.

To cancel a shipment, go to the customer portal. Once there, you can select the overview of the shipment that you would like to cancel.

If you have forgotten your password to an existing account, you can reset this on the login page by clicking on “Forgotten password”. After entering your email address, you will receive an email from us that lets you reset your password.